lost or stolen - elanrewardscard_responsive

Lost or Stolen

Treat your card as if it were cash and make sure to register it. You should also make note of your card number, as well as the 3-digit verification code and save purchase receipts, in case you lose your card or suspect unauthorized charges. Another good safeguard is to regularly check the transactions on the Card Activity page.

Call us immediately at 855-274-9934 to report a lost or stolen card. We accept relay calls. In order to get a replacement card, you will need to have registered your card. A replacement card with your available balance will be issued if you can verify the card number. Or, if your card is not registered, you will need to provide a copy of the card and/or a purchase receipt, as well as proof of your identity. A replacement card fee of $15.00 will be deducted from your available balance.

It is important to treat your card like cash. Keep all receipts in case of errors or unauthorized activity on your card.


Need help? Want to report a lost or stolen card? Call us at 855.274.9934 in the U.S. or 918.858.9782 outside the U.S. We accept relay calls.